Customer Care

Customer Care

Our commitment to you does not end when your new home or renovation has been completed. We go above and beyond to provide superior client-centered service and customer satisfaction. Each project completed with us comes with a Bali Brothers Homeowner & Maintenance Manual Binder with all the information about your new home to use for future reference. After you move into your new home, you will notice minor deficiencies, and over time as your home settles, you may notice settlement cracks in the drywall and popped nails. The Bali Brothers perform a check-in with you after 30 days, 6 months, and 1 year after the completion of your project to perform touch ups and rectify any deficiencies. We are here to build a lifelong relationship with you as your trusted builder, so rest assured that you will be taken care of before, during, and after completion of your project.

Warranty

Each new home is backed by our 2-5-10 home warranty providing peace of mind that your new home is covered (not like you will ever need to use it!). For more information on what our 2-5-10 warranty covers, please see below:

  • 2 years on labour and materials (some limits apply)
  • 5 years on building envelope
  • 10 years on structure
2-5-10 Year Warranty - Logo
Pacific Home Warranty - Logo
2-5-10 Year Warranty - Logo
Pacific Home Warranty - Logo
2-5-10 Year Warranty - Logo
Pacific Home Warranty - Logo
Bali Brothers Construction Ltd. BBB Business Review